I checked out on the morning of February 20th and was extremely disappointed with the front desk customer service. The staff showed no acknowledgment of me—no eye contact, no greeting, and no...more +
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Hotel Reviews
TripAdvisor Traveler Rating
? TripAdvisor 2016Latest reviews from TripAdvisor
Johnny Y
New Braunfels, Texas
Stayed February 2025
“Disappointing Front Desk Service Check out”
aughra h
Houston
Stayed October 2023
“Terrifying Experience”
Arrived at 10 pm. I walked in alone, husband stayed in car, walking in with luggage after I checked in. We had been in the room 30 minutes and already going to sleep when the front desk person...more +
CPLPROG
Abilene, Texas
Stayed May 2024
“They started charging for parking!”
I have stayed at the HGI Austin Airport many times including hosting meetings here, since the month they opened. In our stay today, we were shocked to find that they slipped in a parking fee...more +
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