Direct Hotels - Pacific Sands, Mackay, Queensland, Australia

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform Direct Hotels - Pacific Sands in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
A damage deposit of AUD 150 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a strict 'No Party Policy'.

Please note that guests under the age of 18 cannot be accommodated without an adult. You must show a valid photo ID and credit card upon check-in. A photocopy will be taken upon check in.

Please note that this property requires a $150 credit card pre-authorisation upon check in to cover any incidental charges. The amount will be held on your credit card for the duration of your stay and released in 5-7 business days following a room inspection. For more information please contact the property using the contact details found on the booking confirmation.

Please note that there is a 1.60% charge when you pay with a Visa or MasterCard credit card.

Please note that there is a 2.45% charge when you pay with an American Express credit card.

Please note that there is a 3.22% charge when you pay with a Diners Club credit card.