Mantra Twin Towns, Tweed Heads, New South Wales, Australia

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note that your payments will be processed by the Mantra Group/SAMARAD; this will appear on your bank statement as Peppers/Mantra/BFree Surfers Paradise.

Please note that there is a 1.10% charge when you pay with a MasterCard credit card.
Please note that there is a 1.25% charge when you pay with a Visa credit card.
Please note that there is a 3.35% charge when you pay with an American Express or JCB card.
Please note that there is a 3.50% charge when you pay with a Diners Club credit card.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that all apartments are individually furnished and the photos are presented as a guide only.

We are excited to advise that as part of our continuous effort to improve our guest experience and product, Hotel rooms on the 3rd floor of the Ocean Tower will undergo refurbishment from 19 April 2021 until 18 June 2021. Works will be undertaken during the hours of 8am and 4pm with some minor noise and disruption expected during these hours. All hotel services and facilities in both Mantra Twin Towns and Twin Towns Services Club will remain available at all times. We thank you for your patience and understanding while we undertake this exciting project.

In accordance with the NSW Public Health Order, from 11 October 2021, hotel teams will be required to confirm the vaccination status of guests. This will be done during the booking process and on check in. The hotel team is required to check vaccination certificates of guests for both vaccination doses or medical exemption forms at the hotel and in the restaurant and bars. For more information, please contact the property using the contact details found on the booking confirmation.