Merveille Hakone Gora, Ashigarashimo, Kanagawa, Japan

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Merveille Hakone Gora in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Check-in is available for guests without a meal-plan or have breakfast-included plan rate until 22:00.

Guests with dinner-inclusive plans must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, your booking may be cancelled, and no refund will be given.

Please inform the property 3 days in advance if guests have any food allergies or dietary needs. Certain requests are subject to availability and additional charges may apply. Please contact the property for more details.

Guests without a meal plan who want to eat breakfast or dinner at the property must make a reservation by 16:00 the day of for dinner, and 20:00 the day of for breakfast next day.

Guests with children must inform the property at the time of booking. Please specify how many children will be staying and their respective ages in the special request box.

Guests bringing children up to age 3 years old must contact the hotel for the child rates.

The shuttle service from Gora Station is available between 15:00-18:00. Please call the property upon arrival at the station. Contact details can be found on the booking confirmation.