English Suiun
1300-61 Gora, Hakone, Japan 250-0408
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About Food Allergies
From stays on Tuesday, July 1, 2025, the method of providing meals to guests with allergies to the 28 specified ingredients will be changed.
Guests with allergies to any of the 28 specified ingredients can request a "low-allergen menu." If you wish to request this, please indicate so in the remarks column.
・We are unable to accommodate requests regarding specific ingredients or cooking methods.
・Applications for the "low-allergen menu" must be made at least two days in advance. Thank you for your understanding.
・We are unable to accommodate allergies to ingredients other than the 28 specified items, changes to ingredients due to medication or pregnancy, or dislikes of certain foods.
For more details, please check the official website.
Guests must be 13 years of age or older to stay.
In-room amenities will be provided in lobby. Please reach out to hotel staff.
For the guest who booked meal plan . This property does not offer vegetarian, vegan, pescatarian or halal food. This property offers meals based on Seafood (Japanese-style Kaiseki).
Notice of Implementation of Low-Allergen Meal Provision
Starting from stays on Tuesday, January 14, 2025, the method of providing meals to guests with allergies to the 28 specified ingredients will be changed. This notice is intended for all guests with food allergies, including those who have stayed with us in the past, so please be sure to read it carefully. *For reservations made by November 30, 2024, for stays on or after January 14, 2025, we will be contacting guests regarding the changes in allergy accommodations. If you have any questions, please let us know. For more details, please check our official website.
From stays on Tuesday, July 1, 2025, the method of providing meals to guests with allergies to the 28 specified ingredients will be changed.
Guests with allergies to any of the 28 specified ingredients can request a "low-allergen menu." If you wish to request this, please indicate so in the remarks column.
・We are unable to accommodate requests regarding specific ingredients or cooking methods.
・Applications for the "low-allergen menu" must be made at least two days in advance. Thank you for your understanding.
・We are unable to accommodate allergies to ingredients other than the 28 specified items, changes to ingredients due to medication or pregnancy, or dislikes of certain foods.
For more details, please check the official website.
Guests must be 13 years of age or older to stay.
In-room amenities will be provided in lobby. Please reach out to hotel staff.
For the guest who booked meal plan . This property does not offer vegetarian, vegan, pescatarian or halal food. This property offers meals based on Seafood (Japanese-style Kaiseki).
Notice of Implementation of Low-Allergen Meal Provision
Starting from stays on Tuesday, January 14, 2025, the method of providing meals to guests with allergies to the 28 specified ingredients will be changed. This notice is intended for all guests with food allergies, including those who have stayed with us in the past, so please be sure to read it carefully. *For reservations made by November 30, 2024, for stays on or after January 14, 2025, we will be contacting guests regarding the changes in allergy accommodations. If you have any questions, please let us know. For more details, please check our official website.
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Facilities
Hotel Facilities
- Designated Smoking Area
- Free Wifi
- Non-smoking Rooms
- Daily Housekeeping
- Massage
- Sauna
- Shops (on site)
- Air Conditioning
- Heating
- Hot Spring Bath
- 24-Hour Front Desk
- Free Parking
- English
- Japanese
- Kids' Club
- Free Wi-Fi in all rooms!
- Internet
- Internet services
- Wi-Fi in public areas
- Garden
- Private bath
- Spa
- Daily Housekeeping
- Japanese Spoken
- Body thermometer
- Cashless payment service
- Daily disinfection in all rooms
- Daily disinfection in common areas
- Doctor/nurse on call
- Face coverings on staff
- First aid kit
- Free face masks
- Guest rooms seal after sanitization
- Hand sanitizer
- Hot water linen and laundry washing
- Physical distancing of at least 1 meter
- Professional-grade sanitizing services
- Protective screens in common areas
- Room sanitization opt-out available
- Rooms sanitized between stays
- Safe dining setup
- Staff trained in safety protocol
- Sterilizing equipment
- Temperature check for guests and staff
- VIP Room Facilities
- Shops (on site)
- Bulgarian Spoken
- Catalan Spoken
- Restaurants
- Vending machine
- Western breakfast
- Air conditioning in public area
- Elevator
- Hindi Spoken
- Heating in public area
- Invoice provided
- Breakfast service
- Meeting/Banquet Facilities
- Shared Lounge/TV Area
- Smoke-free property
- Smoking area
- Adult-only property
- Game Room
- Library
- Check-in [24-hour]
- Nightclub/DJ
- Front desk [24-hour]
- Indonesian Spoken
- Security [24-hour]
- Icelandic Spoken
- English Spoken
- Car park [free of charge]
- Car park [nearby]
- Car park [on-site]
