Warm welcome from Dilla and Daniel, assisting me to retrieve my bonvoyage marriot miles when checking in and checkout. Prompt respont from Cinta during breakfast time, finding the perfect table for...more +
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Hotel Reviews
TripAdvisor Traveler Rating
? TripAdvisor 2016Latest reviews from TripAdvisor
sitorus d
Stayed February 2025
“Excelence”
Tommy K
Singapore, Singapore
Stayed January 2025
“Excellent Service and Good Value Option”
Stayed at the JW Surabaya for one night as a Bonvoy Titanium. I was accommodated in an upgraded suite which was sizable, although there was a musky cigarette smell despite the property being...more +
Pitayalau
Hong Kong, China
Stayed January 2025
“The staff is very attentive to the needs of the guests!”
The front desk staff at the JW Marriott Hotel Surabaya are friendly, professional, and truly accommodating. I needed to leave the hotel by 6:00 a.m. to catch an early flight, and they helped me book...more +