As a Jade-tier loyalty member, my experience at this hotel was extremely disappointing. The welcome gift consisted of just four small cookies, and there was no recognition of my membership status. I...more +
Midtown ShangriLa Hangzhou
6 Changshou Road, Xiacheng District, Hangzhou,,
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Hotel Reviews
TripAdvisor Traveler Rating
? TripAdvisor 2016Latest reviews from TripAdvisor
Zuo001
Hong Kong, China
Stayed December 2024
“Extremely terrible experience”
Ron_Cai_SG
Singapore, Singapore
Stayed November 2024
“Property looks nice but staff is always looking gloomy and unhelpful”
No staff at front porch to assist with luggages during arrival and no initiative to render assistance. Staff will pretend to be helpful when there are managers around. During departure, waited for...more +
Paulhsu541204
Taipei, Taiwan
Stayed November 2024
“Questions about room reservation and check-out”
The service staff Ms.sarah helped me solve the problems related to reservation and check-out. I am very satisfied.more +
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